Thank you for shopping at Rangh! We strive to ensure that you are satisfied with your purchase.
However, we understand that there may be instances where you need to return a product. Please
read our return policy carefully to understand the conditions and procedures for returning items.
Return Window
You have 7 days from the date of delivery to initiate a return request. After this period, we will not
accept any return requests.
Eligibility for Return
You can only return a product if it meets one of the following criteria:
1 Damaged or Incorrect Product
If the product you received is damaged or different from what you ordered, you are eligible for a
return. Please provide clear evidence of the damage or discrepancy when submitting your return
request.
2 Incorrect measurements/size
If the measurements of the product are different from what you ordered based on our size
chart[link], you may request a return. Please ensure that you have carefully reviewed our size chart
and provide accurate measurements when placing your order.
Genuine Return Requests
As a small business operating with the assistance of third-party shipping providers, the cost of
shipping returns can be significant. Therefore, we kindly request that you only initiate a return if
your case is genuine and meets the conditions specified in this policy. We appreciate your
understanding and cooperation in this matter.
Return Process
To initiate a return request, please contact us via Instagram Direct Message (DM) or WhatsApp chat
(Using number provided in Instagram bio). Keep the below information handy when you raise the
request:
● Order number
● Reason for return (damaged, incorrect product, measurement discrepancy)
● Clear evidence (photos or videos) showcasing the issue
Return Resolution
Upon receiving your return request and verifying the eligibility, we will provide the following
resolution options:
Replacement: If the product is damaged and a replacement is available, we will send you a new item
as a replacement at no additional cost.
Full Refund: If the product is damaged and a replacement is not available, we will issue a full refund
to your original payment method.
Return Shipping Costs
If your return request is approved, we will provide you with detailed instructions on how to return
the item. Please note that you may be responsible for the return shipping costs, unless the return is
due to our error (e.g., damaged or incorrect product).
Non-Returnable Items
● Items purchased beyond the 7-day return window
● Products that have been worn, washed, or altered
● Items without the original tags or packaging
● Please note that minor imperfections in the design, as we use hand prints, will not be
considered grounds for a return. These imperfections contribute to the uniqueness and
craftsmanship of our products.
Contact Us
If you have any questions or concerns regarding our return policy, please contact us.