Refund policy

Return Policy

At Rangh, we carefully check every order before it is sent to you. However, if you receive a product that is damaged, has a significant quality issue, or is different from what you ordered, please let us know and we’ll be happy to help.

Reporting a Damaged or Incorrect Product

If you notice any damage, defect, quality issue, or incorrect product, you must share clear photos of the issue with us within 48 hours of receiving your order.

You can share the details and photos with us through our WhatsApp.

If the issue is related to size or fitting, you will need to wear the product and share a photo showing the fitting issue. This helps us understand the issue and provide the right solution. For privacy, you may hide or crop your face in the photo.

Please note that slight variations in colour may occur due to lighting conditions, and minor variations or imperfections in the print may be expected as our products may involve hand-printing. However, if you believe there is a genuine quality issue with your product, please contact us and we will review it.

Why Do We Have a 48-Hour Reporting Period and a 7-Day Return Period?

The 48-hour period is for reporting the issue and sharing the required photos with us. This allows us to verify the issue while the product is still in its original condition.

Once the issue has been reviewed and the return is approved, the product can be returned within 7 days of receiving the order.

In other words:

Report the issue + share photos → within 48 hours
Return the product → within 7 days

Refunds

If your return is approved because the product is damaged, defective, significantly different from what you ordered, or has an issue that qualifies under our return policy, we will arrange the return and process your refund once the returned product is received and inspected.

For approved returns under this policy, we will also reimburse the applicable return shipping cost.

Please note that products that have been worn, washed, altered, damaged after delivery, or used beyond what is reasonably required to check the fit or issue may not be eligible for return.

Questions?

If you have any questions or concerns regarding our return and refund policy, please contact us or reach out to us through our WhatsApp contact number.

Last updated: 7 Oct 2026